Through Turnpike System, Florida
Project Location: Through Turnpike System, Operations Center, Fort Lauderdale, Florida
Date: Project began in 1991, has been rebid twice, current contract began May 2002
Client: Florida’s Turnpike Enterprise, Turkey Lake Service Plaza, P.O. Box 613069,
Ocoee, FL 34778
Scope and Asset Description: As one of the premier toll authorities in the country, Florida’s Turnpike Enterprise operates over 450 miles of controlled-access toll roads, providing access and mobility to millions of Floridians and visitors annually. In addition to the roadway and right-of-way the system includes a number of other assets such as toll plazas, administrative buildings, an operations center, rest areas and plazas, and stand-alone water and sewer systems.Since 1991 the Enterprise has relied on Jorgensen along with its partner Jacobs Engineering to oversee and manage the maintenance, repair, and rehabilitation of the Turnpike infrastructure. Jorgensen has provided technical staff to procure, direct and oversee the conduct of maintenance efforts dealing with the facilities infrastructure as well as specific roadway assets such as guardrail, signs, etc. This is accomplished through the use of locally recruited and vetted specialty subcontractors who provide routine PM maintenance activities as well as on-call services. Jorgensen is responsible for conducting periodic facilities inspections, development of annual work programs and budgets, and assisting Enterprise managers in preparing periodic condition and status reports. In addition to our maintenance management work, Jorgensen has provided value-added services to the Turnpike by providing technical, contract administration and management training to client staff.
Benefits: Turnpike managers have concluded that by outsourcing the management of the maintenance function they have gained:
- Greater ability to meet customer demands,
- More internal flexibility,
- Lower operating costs,
- Improved levels of service, and
- Access to outside expertise and advance technologies.
Disadvantages: The project requires a large contractor staff to be on site and co-mingled with the Enterprise staff. Due to the required working relations among various parts of the contractor’s staff and between the contractor’s staff and client staff, there are personnel and management issues that surface from time to time. Maybe a potential for discrimination or other HR actions.
Lessons Learned and Suggestions:
Innovations: Jorgensen introduced the use of Local Area Technicians (LATs). These maintenance technicians are assigned to specific work locations or assets and assist with specified maintenance activities on site by either doing the work themselves or overseeing the subcontractor selected for the work. This has proven to reduce subcontractor costs and made subcontractors more responsible.
References—documents or personnel: Chris Warren, 407-532-3999, chris.warren(at)dot.state.fl(dot)us
Quotes:
“Jorgensen has met all the contract terms and requirements in a very professional and timely manner. Contractor personnel are very effective working with toll plaza personnel to avoid disruptions to plaza operations. They have always provided sound advice and effective solutions to maintenance problems. Their overall response and quality of work is outstanding”
—Mr. Larry Steed, Tampa Regional Manager, Florida’s Turnpike Enterprise
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